Last Updated: September 28, 2026

Happy Water Heaters is a DBA of Central Plumbing Inc. (CSLB License #1086463). We respect your privacy. This policy explains what personal information we collect, how we use it, and how we protect it. We do not sell, rent, or trade your personal information.

1. Information We Collect

We collect information you give us when you call us, contact us through our website, or submit a request through a Facebook or Instagram lead form, including:

• Contact details: name, phone number, email address, service address, and ZIP code
• Service details: information about your water heater and the work you need, such as whether it is leaking, not producing hot water, or due for replacement

Our website may also collect standard, non-identifying usage information (such as pages visited and browser type) through cookies and basic site analytics. You can clear or block cookies at any time in your browser settings.

2. How We Use Your Information

• To call, text, or email you back about your request
• To provide your quote, schedule your installation, and complete the work
• To send service-related communications such as confirmations, invoices, and receipts
• To honor our Same-Day and Lifetime Workmanship Guarantees and handle any warranty questions
• To improve our services and website

3. Sharing Your Information

We do not share your personal information with third parties for their marketing purposes. We share information only as needed to run our business and serve you, for example with the software providers we use to receive leads, schedule jobs, and send invoices, or when required by law. Information you submit through a Facebook or Instagram form is also subject to Meta’s Data Policy.

4. Text Messages (SMS)

If you give us your mobile number, we may text you about your request, appointment, or service. SMS consent and phone numbers are used only for communication about our services and are not shared with third parties or affiliates for marketing. You can reply STOP at any time to opt out.

5. Data Retention and Security

We keep your information only as long as needed to provide our services, honor our guarantees, and meet legal, tax, and accounting obligations. Access is limited to authorized team members, and we use reasonable safeguards to protect your information.

6. Your Rights

You can ask us to access, correct, or delete the personal information we hold about you. California residents may have additional rights under state law. To make a request, contact us using the information below.

7. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

8. Contact Us

Happy Water Heaters, a DBA of Central Plumbing Inc.
Email: team@happywaterheaters.com
Phone: (805) 427-8444